VCA Olathe Animal Hospital

We had to say goodbye to our beloved 14 year old dog last week. The staff at Olathe Animal Hospital has always been friendly and caring over the years, and Brody always happily trotted in to get his "pets and love" with his exams. This time he couldn't walk in by himself. Dr. Sarah Stueve and Lori were so kind and caring as we worked our way through what we knew was the best decision for our boy. It will take some time to work through losing Brody, but these caring knowledgeable professionals certainly started us on this journey with kindness, warmth and compassion. I've shared our story with many friends, because the kindness and compassion was very much appreciated. Thank you so much. Sincerely Lisa Romain

Excellent care for our two dogs but...

It seems since being bought out by VCA, it's become more of a profit center than the veterinary clinic it used to be. We get a notice about one of our dogs needing something about once a month. A simple phone call to get a vaccination turns into pressure for other services to be done. Even bringing them just for grooming now involves having to have a flu vaccine or no service.

We recently moved back to the area and returned to Olathe Animal Hospital for our dog. We tried the grooming service. It was just average. They insist on keeping your dog for the entire day rather than the time it takes to complete grooming (generally 1 to 1 1/2 hours).

We recently took our dog in for annual vaccinations and only discovered after we left and looked at the documentation that they administered a 1 year rabies shot rather than the 3 year rabies shot. When I called to inquire I was told that they are supposed to ask you which you prefer as the cost for a 1 year shot is $33 versus a 3 year shot which is $79. Neither the vet or the vet tech bothered to explain or ask for our preference. The math is simple. They make more more money ($99) administering a 1 year shot three years in a row. With each passing year that amount will likely increase.

Lesson learned to make no assumptions options will be discussed.

Can't begin with how nice they were! I was struggling to find a vet that would look a my pet rat & this was just the place. Super kind & gave me all sorts of information. Gave me advice on how I can help & thoroughly explained everything. A very good experience. If I ever have anymore problems with my rodents I definitely will be coming back.

We switched to Olathe Animal Hospital last November after our previous vet made a bad call that landed one of our dogs in the ICU for a week -- and then she died. We took our other dog, 14 years old, to see Dr. Peuser and we loved him. He diagnosed a serious periodontal disease that our other vet had never even heard of. Then we got a puppy two weeks later and he took great care of her also.

But it was what happened in right after Christmas that really cemented our opinion of this pet hospital. Our old boy Jimmy, the love of our lives, took a terrible turn, and we had to say goodbye to him. The care and sensitivity given us by the entire staff was very moving and very appreciated, and they softened the blow as much as anyone could have done.

So I would say this veterinary hospital is excellent, both for keeping your pets healthy, and for helping pet owners get through the process of losing them. I am so glad we found them.

Dr. Peuser is absolutely outstanding - the very best Veterinarian I've ever encountered! We have two 19 year old cats and we've been working with Dr. Peuser for the better part of a decade. We've had to work through several medical issues (i.e., reduced kidney function, diabetes, arthritis, and hyperthyroid issues). However, due to the care and treatment they've received both our old girls are still going strong at 19!

Good proactive care does cost some money but it is well worth it. Animals with even challenging conditions can continue to lead happy lives with proper treatment. Our two kitties are proof of that.

Dr. Peuser and Olathe Animal Hospital are fantastic. I can't recommend them highly enough!

Dr. Peuser and the staff at Olathe Animal Hospital are wonderful. OAH isn't the cheapest vet around, but you pay for the people and I've never felt less than 100% satisfied by the people at OAH. The receptionists and vet techs are extremely friendly, always remember and dote on my puppy, Hugo, and go out of their way to accommodate my schedule, even when I call to ask when my appointment is and it turns out it started 20 minutes ago. We've never had to wait more than a few minutes to be seen, and I've been able to get in same-day both times my puppy has had an issue. And two days after both non-scheduled appointments, the hospital has emailed me to check up on Hugo.

Dr. Peuser is self-assured and knowledgeable, but doesn't talk down or speak overly technically in any way. He always explains everything he's doing, gives a thorough exam, and offers his advice and recommendations. But he also respects personal wishes (like waiting to neuter). Hugo loves him and is too busy trying to steal kisses or snag treats to even notice when he's getting shots. After the appointment, Dr. Peuser walks us out and makes sure we get everything we need (new appointment, flea meds, etc.) before saying goodbye.

Basically, everything about OAH is great, from the scheduling process to the in-hospital treatment to the follow-up, but especially regarding customer service. Most importantly, my puppy isn't scared of the vet--he's out of his mind with excitement every time we pull into the parking lot! And really, isn't that the most important measure of a great vet experience?

My dogs are so important to me, so the choice of a vet is very important to me. My dogs see Dr. Claypool here, and she is incredible. Both of my dogs greet her with excitement, and she always treats them wonderfully. You can also tell she is incredibly knowledgeable. Highly recommend her.

I'm choosing to write this review because of an experience I've recently had with this place & seeing that this place has no updated reviews I figured I should share for people trying to choose wether or not this is the right or wrong vet to bring their pet too. I will say we've been going to VCA for the past 2 years with our Medium Goldendoodle. He gets groomed AND any and all shots, treatments, surgery's ect. done here. I have nothing but GOOD things to say about Sarabeth the groomer that we have been loyal too. She's amazing!!! So if you're looking for strictly a groomer I highly suggest her. ON THE OTHER HAND!!!!!! This place has tried on multiple occasions to add on services (shots and bloodwork) to my appts without my consent!!!! With covid this last year and half they have you drop off your dog/you can't go in with them during any service so all these added on things were done without my knowledge until after they were already done & then I was given a call and told they were done and was expected to pay for them when the original appt was NOT set up for said services. Every time this has happened their staffs excuse is "this must have been a miscommunication" but there's a difference between miscommunication & and a lack of communication period. My last appt was strictly suppose to be a basic groom like normal and then a basic exam (that my dog was due for) that exam does NOT include any shots or blood work. When they called me for his exam update I was told they went ahead and drew my dogs blood because they saw that hes due for some kind of blood work reading at the end of May WHICH IS A MONTH AND A HALF AWAY and asked if I wanted to "go ahead and pay for that service early" since they took it upon themselves to draw it WITHOUT MY CONSENT. I said no I didn't have any intention on paying for that service this time around and that I was very frustrated that they didn't contact me first before doing so because now my dog was pricked and prodded at FOR ABSOLUTELY NO REASON. The blood they took cannot be used for next months appt when it's actually due so they drew blood for no reason. THE ONLY THING the girl kept saying was that they do it without asking to "save everyone time" . I call bullshit on that. This saved no one time in my opinion. Due to the vet side of things at this hospital I am very weary about going back because this is an ONGOING occurrence. Please be aware of what your pet is getting done and make sure you tell them specifically to NOT add on any extra Services since apparently when you make appts that doesn't tell them already what you want........

They are absolutely wonderful! I took my Hamster Chubs there. She had uterine cancer and I had to put her to sleep. We tried antibiotics in case it was an infection. This was the only time I was there. They called to check on her; and sent me a sympathy card signed by the staff when she died. I've been going to the same vet for 30 years for my other pets and, although they are great too, I'm thinking of switching.